{"id":129623,"date":"2026-03-10T12:38:57","date_gmt":"2026-04-18T21:20:15","guid":{"rendered":"https:\/\/www.noz.fr\/?post_type=job_listing&#038;p=129623"},"modified":"2026-04-30T09:00:20","modified_gmt":"2026-04-30T07:00:20","slug":"responsable-litiges-h-f-7","status":"publish","type":"job_listing","link":"https:\/\/www.noz.fr\/en\/offres\/responsable-litiges-h-f-7\/","title":{"rendered":"Responsable Litiges &#8211; H\/F"},"content":{"rendered":"<p class=\"MsoNormal\">Envie de rejoindre une entreprise internationale en pleine croissance ?<\/p>\n<p class=\"MsoNormal\">L&rsquo;Univers NOZ, leader europ\u00e9en du d\u00e9stockage avec plus de 6 500 collaborateurs et un r\u00e9seau de plus de 35 magasins en France, poursuit son d\u00e9veloppement ambitieux \u00e0 l\u2019international tout en consolidant sa position sur le march\u00e9. Nous attachons une grande importance \u00e0 la performance op\u00e9rationnelle et \u00e0 la ma\u00eetrise de nos flux financiers et logistiques.<\/p>\n<p style=\"min-height: 1.7em\">\n<p class=\"MsoNormal\">Dans ce contexte, nous recherchons un(e) Responsable Litiges en CDD 6 mois  sur notre campus pr\u00e8s de Laval. L\u2019objectif sera de piloter le syst\u00e8me global de gestion des litiges et des trop-pay\u00e9s fournisseurs, garantir l\u2019efficacit\u00e9 des processus et arbitrer les dossiers complexes afin de prot\u00e9ger les int\u00e9r\u00eats financiers et les relations fournisseurs de l\u2019entreprise. Ce poste strat\u00e9gique implique des d\u00e9placements r\u00e9guliers en France (Saint-Berthevin et entrep\u00f4ts) et un management transversal au sein de nos \u00e9quipes.<\/p>\n<p style=\"min-height: 1.7em\">\n<p class=\"MsoNormal\"><strong>Votre mission<\/strong><\/p>\n<ul>\n<li>\n<p>Garantir la coh\u00e9rence, l\u2019efficacit\u00e9 et la performance globale du syst\u00e8me de gestion des litiges au niveau de l\u2019Univers NOZ-Veo-Ozeol.<\/p>\n<\/li>\n<li>\n<p>Superviser le bon fonctionnement des processus de r\u00e9solution des litiges et des trop-pay\u00e9s fournisseurs, en veillant \u00e0 la bonne application des proc\u00e9dures.<\/p>\n<\/li>\n<li>\n<p>Arbitrer les dossiers complexes et valider les orientations pour pr\u00e9server les int\u00e9r\u00eats financiers et les relations fournisseurs de l\u2019entreprise.<\/p>\n<\/li>\n<li>\n<p>Manager une collaboratrice bas\u00e9e en France et collaborer transversalement avec tous les services (achats, marketing, logistique, juridique\u2026).<\/p>\n<p style=\"min-height: 1.7em\">\n<\/li>\n<\/ul>\n<p class=\"MsoNormal\"><strong>Vos responsabilit\u00e9s principales<\/strong><\/p>\n<ul>\n<li>\n<p><strong>Pilotage du syst\u00e8me :<\/strong> D\u00e9finir, harmoniser et faire \u00e9voluer les r\u00e8gles et m\u00e9thodologies globales pour la r\u00e9solution des litiges et l\u2019am\u00e9lioration continue des flux.<\/p>\n<\/li>\n<li>\n<p><strong>Supervision :<\/strong> S\u2019assurer du traitement quotidien des dossiers et valider la fiabilit\u00e9 du reporting global.<\/p>\n<\/li>\n<li>\n<p><strong>Analyse de performance :<\/strong> Centraliser et analyser les indicateurs cl\u00e9s (KPI) pour offrir une vision consolid\u00e9e \u00e0 la direction.<\/p>\n<\/li>\n<li>\n<p><strong>Arbitrage et d\u00e9rogations :<\/strong> Prendre des d\u00e9cisions sur certains litiges ou proposer des orientations aux d\u00e9cideurs.<\/p>\n<\/li>\n<li>\n<p><strong>Pr\u00e9vention et r\u00e9duction des risques :<\/strong> Identifier les causes structurelles des litiges et piloter les plans d\u2019action correctifs.<\/p>\n<\/li>\n<li>\n<p><strong>Management :<\/strong> Accompagner votre collaboratrice dans l\u2019application des proc\u00e9dures et le respect des d\u00e9lais.<\/p>\n<\/li>\n<li>\n<p><strong>Suivi des palettes litigieuses :<\/strong> Superviser leur commercialisation, don ou destruction.<\/p>\n<p style=\"min-height: 1.7em\">\n<\/li>\n<\/ul>\n<p class=\"MsoNormal\"><strong>Indicateurs cl\u00e9s de performance<\/strong><\/p>\n<ul>\n<li>\n<p>Reporting mensuel consolid\u00e9 pour la direction.<\/p>\n<\/li>\n<li>\n<p>R\u00e9duction du taux de litiges par rapport au volume de commandes<\/p>\n<\/li>\n<li>\n<p>Suivi du recouvrement global des trop-pay\u00e9s fournisseurs<\/p>\n<\/li>\n<li>\n<p>Monitoring des d\u00e9rogations accord\u00e9es et suivi des d\u00e9lais de traitement<\/p>\n<\/li>\n<li>\n<p>Gestion des palettes litigieuses immobilis\u00e9es<\/p>\n<\/li>\n<\/ul>\n<p style=\"min-height: 1.7em\">","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_promoted":"","_job_location":"Laval","_application":"noreply@noz.fr","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_links_to":"","_links_to_target":""},"job-categories":[],"job-types":[129],"departement":[28],"metier":[],"region":[29],"secteur_dactivite":[106],"class_list":{"0":"post-129623","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"departement-mayenne","6":"region-pays-de-la-loire","7":"secteur_dactivite-administration-finance","9":"job-type-temps-plein-a-duree-determinee"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Responsable Litiges - H\/F - Noz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.noz.fr\/en\/offres\/responsable-litiges-h-f-7\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responsable Litiges - H\/F - Noz\" \/>\n<meta property=\"og:description\" content=\"Envie de rejoindre une entreprise internationale en pleine croissance ? L&rsquo;Univers NOZ, leader europ\u00e9en du d\u00e9stockage avec plus de 6 500 collaborateurs et un r\u00e9seau de plus de 35 magasins en France, poursuit son d\u00e9veloppement ambitieux \u00e0 l\u2019international tout en consolidant sa position sur le march\u00e9. 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