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The most frequently questions have their answer here

Our Q&A is here to answer your questions!

NOZ stores

Which is the closest store to me?

To check the NOZ stores' list classed by county, click here !

What are the opening hours of my store?

Check the opening hours of your favorite store on its Google page.

Where will be the next NOZ stores?

To discover in which cities your favorite brand is going to open new stores, click here !

A question about your purchases?

How can I return an item?

You can return all products (except food, books, CDs, DVDs, underwear, vegetables and frozen foods) within 8 days, in their original packaging and upon presentation of the receipt (and the label for clothing and shoes) in all NOZ stores. The refund is made only by credit card.

How to be informed of arrivales and news of my favorite store?

To subscribe the NOZ'letter of your favorite store for discovering examples of arrivals every week, click here. You can also follow NOZ on Facebook @UniversNOZ, Instagram @noz_officiel and TikTok @nozofficiel.

How to be sure of NOZ products' quality?

All of the NOZ products are checked and tested upstream in order to comply with French regulations and guarantee their compliance.

Several temperature checks are carried out on a daily basis on frozen products, from their purchase from the supplier until they are sold in our stores, in order to guarantee compliance with the cold chain and optimal quality.

I lost something in store, what should I do?

Please contact the store who you lost your item directly.

I need to contact customer service, what should I do?

Customer service is available by email : service.client@noz.fr or by phone at 02 43 01 56 66, Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.

The NOZ concept

Where do NOZ products come from?

Products come from batches in limited quantities, resulting exclusively from overstocks, end of series, end of collections, changes in packaging, canceled orders, damaged packaging or even bankruptcies, auctions. NOZ allows us to give a second life to these non-marketable products via the traditional channels of our suppliers.

What products can I find in store?

You can find various products such as: food / frozen foods, ready-to-wear / accessories, hygiene and beauty products, sports equipment, cultural products (books, CDs, DVDs), DIY / gardening or even decoration and home comfort (furniture, appliances, decoration, dishes).

Can I buy online? Why?

The large diversity of products, the overly varied batch typology and the confidentiality guaranteed to our suppliers do not allow NOZ to sell products online. The good deals can be exclusively found in stores.

I am a supplier

I have a batch to offer, what should I do?

You can contact NOZ purchasing teams by email : noz@noz.fr. You can also contact the headquarters reception by phone at 02 43 01 53 54, they will redirect you to the appropriate contact.

In case of a dispute, who can I contact?

In case of a problem, please call your dedicated contact.

I want to apply

I would like to work within the NOZ Universe, what jobs are offered?

There are various jobs : purchasing, marketing, logistics, support services (management control, legal, communication, HR department, software service) and store network.

To discover our offers, click here.

I saw a job offer in store, how can I apply?

To view all our job offers, click here . You can apply online.

I want to become a NOZ salesperson, how do I do?

The NOZ Universe is recruiting clearance sales staff all year round. To consult all our offers and apply, click here.

I'm looking for an internship, a work-study program, how can I apply?

To view all our internships or work-study offers, click here. You can apply to offers online.

I want to become NOZ store manager

What is management mandate?

The management mandate designates a contract linking a company to the NOZ brand. The agent, alone or with partners, operates a store of NOZ who remains the owner of the premises and the merchandise. Become the business leader you always wanted to be, with NOZ!

To know more about it, click here !

How to become a store manager?

If you are interested by the management mandate, please contact the store network : click here !